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10 Questions to Ask a Roofing Contractor

Published on Friday September 22, 2023

We’ve all heard the saying, “a roof over your head” — it’s not just a phrase; it’s a symbol of home, security, and protection. So when it’s time for a roof replacement, it’s crucial to choose a roofing contractor or company with integrity. 

Knowing what questions to ask roofing contractors before hiring them will help you avoid a poor experience and outcome. Whether you work with our team of experts at Long Roofing or someone else, we’ve created a comprehensive guide to help you ensure no stone is left unturned in the vetting process.

10 Questions to Ask Roofing Contractors When Hiring

1. How Long Have You Been in Business?

Experience is a crucial factor when it comes to roofing. This question helps you gauge the contractor’s expertise and reliability. The longer a contractor has been in business, the more likely they are to deliver a high-quality job. An experienced contractor will have a proven track record and the necessary skills to tackle any challenges that may arise during the project.

2. Do You Have Insurance Coverage?

Insurance is your safety net, safeguarding you from potential legal and financial complications. A reputable contractor will have both workers’ compensation and liability insurance to protect you from any unforeseen accidents or damages that may occur during the project. Make sure to ask for proof of insurance to confirm its validity.

3. Do You Have All Necessary Licenses?

Asking about licenses is akin to ensuring that someone has a driver’s license before letting them drive your car. A licensed contractor is held to building codes, industry standards, and safety regulations. Keep in mind that a general business license is not the same as a specialized roofing contractor license. Always ask for proof and verify the license’s validity to ensure you’re hiring a qualified professional.

4. Can You Walk Me Through Your Warranty Options?

Understanding the warranty options is crucial for long-term peace of mind. A good warranty can act as a safety net, covering both materials and workmanship. Make sure to ask about the duration and extent of the warranty to avoid any future surprises or additional costs.

5. What if I Have an Issue or Need Service After Installation is Completed?

After asking about warranty options, a natural next question is to ask how you’re protected once their services are complete. Make sure you have clarity on post-installation services and how to address potential issues. This will give you insight into how the contractor handles customer service after the job is done. 

Asking this question also allows you to know what to expect from your warranty should a situation like this arise. Always review your warranty terms in-depth — the terms might sound great at face value, but it’s important to have a thorough understanding of what exactly you’re being promised. Don’t be afraid to ask your contractor questions about specific scenarios, or anything else you need to be sure you’re protected.

6. Can You Provide a Written Estimate?

A written estimate is your financial blueprint for the roofing project. It should include all costs, from labor and materials to any other potential expenses. Having this in writing helps you budget effectively and protects you from unexpected costs down the line.

7. Do You Have Any References or Reviews?

Always ask for references or reviews to gauge the contractor’s reputation and quality of work. This provides you with firsthand accounts of the contractor’s reliability and expertise, helping you make an informed decision.

8. What is the Typical Timeline for the Project?

Knowing the expected timeline for your roofing project helps you plan other aspects of your life accordingly. Ask about contingency plans for delays, as any hold-ups can add unexpected costs to your project.

9. How Will You Leave My Yard? 

The right company will leave your home better than they found it, so it’s important to ask how the contractor plans to leave your yard once the project is complete. The last thing you want is a yard full of debris or damaged landscaping, so make sure the contractor has plans to clean up and protect your property.

This is why it’s important to ask if they have a formal clean-up process. For example, at Long Roofing, we use a magnet to clean your yard of any nails that could have fallen throughout your roofing installation.

10. Can You Walk Me Through the Process and What to Expect?

Being well-informed about the entire roofing process from start to finish enables you to set realistic expectations and ensures that you’re not caught off guard at any stage. This also allows you to actively participate in the project, making sure that nothing is overlooked.

How to Choose a Contractor FAQs

1. How do I verify a contractor’s license?

You can usually verify a contractor’s license through your state’s licensing board website.

2. What should be included in the contract?

The contract should include cost, materials, timeline, and warranties.

3. How do I know if a contractor is trying to scam me?

Watch out for high-pressure sales tactics and lack of communication.

4. How Do I Keep My Roofing Contractor on Track?

Communication is key — sometimes even overcommunication. If you haven’t received a status update recently, reach out and ask for one. It’s important you continually monitor your roofing contractor’s progress.

Choose Long Roofing as Your Contractor

In the journey of selecting the right roofing contractor, remember that a good contractor will be upfront, honest, communicative, and more than willing to answer every single question you have. After all, roofing is a significant investment, and the contractor should be committed to ensuring your satisfaction at every phase of the project. 

Companies like Long Roofing set the standard in this regard, emphasizing transparency and a customer-centric approach. We guide our clients through each step, ensuring a seamless and satisfying experience. 

When you find a contractor who is eager to engage, inform, and guide you, you know you’re on the right track to a successful roofing project. Contact us online or fill out our free estimate form to get started today!

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*Excludes labor. Subject to credit approval.

**Excludes labor. Subject to credit approval.

One-day installs contingent upon municipal rules and regulations.

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