For the Love of Windows: A Customer TestimonialPublished on Friday September 6, 2019
At Long Windows, we believe in only selling the best quality products we can find — and as passionate defenders of our products, we love it when our customers embrace their new windows with gusto and appreciation.
One such customer, Carol West, saw the light of LONG windows after she recently had her windows replaced with our exclusive Quantum2 Heat Mirror windows.
A customer with expertise
A longtime resident of Montgomery Village, Maryland, a community just northwest of the nation’s capital, Carol West has lived in her current home for 37 years — and she knew it was time for new windows.
As a real estate agent, Carol understands that windows are important to her home’s resale value and to her own comfort while still living there.
“I was very aware of windows, especially double-paned windows and the problems you can have with them. I wanted to see about their installation, the product itself, and why and what their prices were.”
Not one to settle for good enough, Carol did her research when looking for window replacement contractors. While browsing the phone book, she located Long Windows, knew that LONG had been a trusted name in the home improvement business for years, and gave us a call.
Questions and answers
Carol knew what she was after and didn’t hold back her questions about the Heat Mirror windows once our product specialist came to the door. The installation process, the products themselves, our limited lifetime warranty, financing options — Carol covered it all. Our product specialist made sure that she had all the information she needed to feel comfortable about her window purchase.
“He really knew his stuff because I really put him through his paces. I wanted to see that product, and I wanted to see why you think it’s so great.”
True to the LONG way, Carol’s product specialist answered every question Carol threw his way with passion and expertise, even pulling out a hairdryer to demonstrate to Carol how well LONG windows would keep out Mid-Atlantic heat during the summer.
When it came time to sign on the dotted line, Carol never hesitated. Despite her financing limitations, our product specialist worked with Carol to set up a financing package that allowed her to get LONG windows into her home as soon as possible.
“He made it so easy to buy these windows.”
Living the LONG life
After a one-day installation, Carol’s new LONG windows have been a game-changer. They’ve reduced noise from the neighbors, trains and passing cars as well as lowered her electricity and heating bills. The Heat Mirror windows in Carol’s home have offered her peace of mind since the day they were installed.
“My electric bill is way down. My gas bill is way down. I can’t hear the train — we’re only a half-mile from the train and I can’t hear the train. I can’t hear my neighbors. It’s wonderful. They’re wonderful.”
Our superior products combined with our promise to come out and fix her windows should anything happen to them made choosing Long Windows for Carol’s window replacement an easy choice. As a long term investment that benefits both Carol and her home, we’re glad to hear that she enjoys her windows and will continue to do so far into the future.
Want to get started on your window replacement project?
Let us help you increase your home’s value and your own comfort with our Quantum2 Heat Mirror windows. Visit us online to get started on your window replacement project or contact us to speak with a product specialist. Change the way you see the world with Long Windows.
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