We have happy customers: Long Home Products testimonial highlights
For more than 7 decades, the LONG brand has been a trusted name in the home improvement industry. At Home Products, outstanding customer service fuels everything we do so we can continue to build trust with homeowners. We want to ensure that every Long customer is beyond satisfied with not only their roof, but also their experience from start to finish.
Just listen to Mike Elliott of Bel Air, MD.
“That 50-year warranty in high winds — peace of mind, peace of mind. Worth its weight in gold. Without a doubt, I’d rate them 5 stars,” Elliott pronounces.
We offer our customers the LONG promise of 100% satisfaction guaranteed. Our commitment to customer service has made us one of the fastest-growing and leading roofing companies in the country. We have proudly expanded our services along the East Coast, servicing homes from New England down through West Virginia, Maryland, Washington, D.C., Northern Virginia, and the Richmond, VA, region.
The Long Process
We know that home improvement is more than just an investment; it’s also finding the right partner for the job. Customer service starts at the very beginning of the Long Process with our initial in-home consultation through a measurement and installation process.
Before making such a big purchase, we want to make sure that you really understand our process and how we will work with you on your home improvement project. We schedule a convenient, at-home appointment where a product specialist will walk you through every step. To ensure that everyone who will weigh in on the home improvement decision is in the same room at the same time, we require that every decision maker participates in our in-home consultation.
Once you decide to purchase your new roof with Long Home Products, you’ll get the red carpet treatment from our professional consultants and installers. A product specialist will give you a design consultation and a Long professional will come to take exact measurements and determine the scope of materials needed. Your products will then be custom-ordered to fit your home perfectly. Once the products are ready, our professional installers will make the installation process a breeze.
We’ll make sure all your valuables are protected from debris, and will leave your home as clean as we found it.
Customers and their reviews
Customer reviews mean the world to us. We take pride in knowing we provide our customers with the best service in the industry. We use Guildmaster on GuildQuality.com to receive feedback from homeowners. Over the years, we have managed to obtain a rating of 4.6 out of 5 stars from more than 5,000 reviews. See what some of our recent customers have to say about their Long Home Products experience. You can find more reviews here!
We love hearing from our happy customers and sharing their experiences with you. Meet Shawn George of Baltimore, MD!
“It’s just amazing to see them finish on time without any mess left behind,” George says. “I’d give it a five star!”
As a satisfied customer, you can participate in our referral program. We’re always grateful that our customers are willing to spread the word about the experiences they’ve had with Long Home Products. To show our appreciation, we offer a $500 reward to those who refer us to a friend who joins the Long Home Products family as a customer. You can learn more about our refer-a-friend program here!
Let us help you
Want to receive top-of-the-line experience like the customers above? Contact us today! We’d love to help you look for the perfect new roof, replacement door, or energy-efficient windows. Let us know what we can do for you today. We build trust and peace of mind into every Long product.
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