Our Promise to You
Our philosophy is a reflection of the values established by Long Home Products®. These values are simple: we rely on genuine integrity, industry-leading craftsmanship and the highest-quality products to build authentic relationships with our clients.
For over 70 years, the LONG brand has been a trusted name in home improvement, and we work every day to build that trust with more hard-working homeowners.
Understanding the LONG Promise
Our 100 percent satisfaction guarantee speaks for itself. The LONG promise and our commitment to customer service has made us one of the fastest-growing roofers in the country. We’ve grown to serve homeowners across the East Coast, from New England down through Maryland, West Virginia, Washington, D.C., Northern Virginia and the Richmond, Va. region.
At the end of the day, though, we’re still a family business. We promise to deliver you the best customer service in the industry. Expect nothing less from us.
You deserve the highest level of quality in your home. All of our products go through extensive testing, ensuring the materials that we use in your home exceed industry standards. We perform careful research to partner with manufacturers whose products truly give homeowners like you the increased property value, energy efficiency and maintenance-free lifestyle you aspire to achieve.
The industry has noticed the care that we take in all that we do. Consider:
- Long Roofing® is among the one percent of national roofers who achieved SELECT ShingleMaster™ status, an accreditation reserved for companies with true roofing expertise.
- Long Roofing® is the leading North American provider of the Integrity Roof System® and the 50-year SureStart PLUS® roofing warranty.
- Long Windows® is the sole Washington, D.C. metro region distributor of Quantum2 Heat Mirror® windows, one of the best window products available in the entire world — and that’s no exaggeration. Heat Mirror windows are used from Antarctica to the Empire State Building! We are proud to now offer our amazing windows in the Boston, Mass. and New England regions, as well.
- Long Doors® is a Platinum award winner for outstanding sales and customer service.
- Long Doors® is also the winner of several ENERGY STAR Sustained Excellence Awards for its quality, energy-efficient products.
You deserve the best people in your home. Our product specialists and factory-trained installation technicians are carefully chosen to reflect our exacting standards. If you have a problem, all you have to do is give us a call. You won’t get sent to an automatic answering machine. We’ll answer – no matter what day of the week – and we’ll respond.
We reward you for making a successful referral. While we engage in marketing and advertising like every successful company, a significant percentage of our business is referred to us by satisfied customers.
We’re thankful that our customers are so willing to spread the word about Long Home Products — so, as a way to give back, we offer those who refer us to a friend a $500 reward for each person sent our way who, in turn, becomes a Long Home Products customer.
How do you collect your referral reward? Simply have your friend give us a call at 1-800-417-LONG (5664) to set up a no-obligation consultation with us and to report your referral. You can also have your friend fill in the form below and we will contact you if you qualify for the referral reward. Thanks for your help!
We build Trust and Peace of Mind into every Long Product.
Long Home Products provide you with no-nonsense, industry-leading warranties. In fact, we’ve been recognized as the 50-year SureStart PLUS roofing warranty leader in North America.
Our windows, doors and siding purchases are all covered by lifetime warranties ensuring full coverage of materials and labor for the life of the products. We don’t think you’ll need to use them — we believe in our work and our materials — but should the need arise, we will make the situation right because we believe in 100% customer satisfaction.
Expect excellent customer service. We’re always here to answer any questions you may have. We keep you informed about your home improvement work every step of the way – from measurement to installation and every step in between.
Once a product is installed, all of our customers receive a satisfaction survey from GuildQuality.com. Our executive team reads every single response we receive so that we can continually improve and ensure each and every customer has an excellent experience.
Ready to bring the LONG difference into your home?
Contact us right now for more information or a free quote.